Lecturer: Alberto Bettanti  

Course name: Quality Management
Course code: 062076
Degree course: Ingegneria Informatica, Ingegneria Biomedica
Disciplinary field of science: ING-IND/17
The course relates to:
University credits: CFU 5
Course website: www.unipv.it/gdq

Specific course objectives

The course aims at providing to students: basics of enterprise organisation related to quality management; techniques, most used in enterprise, concerning design of quality, quality control applied to production processes, products/services, measurement equipment; main topics on quality management practices in accordance to international standard.

Course programme

Course introduction. The enterprise and the historical evolution of organizational theories and quality notion.

The enterprise frame work

• organizational structures, business targets and stakeholders, value chain analysis;
• historical evolution of quality techniques, non-quality costs analysis, Juran’s and Taguchi’s models.

Quality Design

• Statistical insight to enterprise quality control: frequency distribution tabulation and charts, statistical descriptive indicators, population and sample, Central Limit Theorem, go-backs on probability theory;
• Design techniques of new products/services development: QFD, DFMEA, test of hypothesis, ANOVA;
• Design techniques of production processes: DoE, industrial tolerance analysis.

Quality control

• Statistical quality control of production processes: tolerances and capacity (PCR, Cpk and quality defectiveness in p.p.m.), Statistical Process Control (SPC) techniques, bar charts, cause-effect diagrams, Pareto’s diagrams, variables and attributes control chart;
• Statistical control of products/services quality: confidence ranges esteem for the median and other expectation distributions for populations of unknown distribution forms;
• Statistical control of measurement equipments: calibration and uncertainty determination;
• Products/services reliability.

Quality Management
Technical standards on quality management systems.

Course entry requirements

Basic knowledge of Management and Organization.

Course structure and teaching

Lectures (hours/year in lecture theatre): 30
Practical class (hours/year in lecture theatre): 15
Practicals / Workshops (hours/year in lecture theatre): 0

Suggested reading materials

A. Bettanti. Il controllo e la gestione in azienda. MG Editori, Milano, 2004. Book download is available..

Testing and exams

Two written examinations shall be undertaken by students, the former on first part of the course the latter on the second. Students passing both examinations shall go through to a final oral exam. Students not passing or undertaking the two written examinations shall pass a written examination before final oral exam.