Lecturer: Gianmario Motta  

Course name: Analisi dei processi produttivi (mn)
Course code: 064206
Degree course: Ingegneria Informatica
Disciplinary field of science: ING-INF/05
The course relates to:
University credits: CFU 6
Course website: n.d.

Specific course objectives

This class intends to provide concepts and tools for the analysis of business processes. Students will develop, thanks to an interactive teaching approach, the following capabilities
(1) to identify the overall map of the business process of an organizationture
(2) to model the structure and flow of business proceses
(3) to assess the business processs configuration in terms of flow, structure, skills, reward and control sytems, IT architecture
(4) to assess business performances.

Course programme

Management of production operations is based on business processes. Business processes are sequences of activities that reply a request made by a customer by providing products and / or services.
The analysis of business processes includes two phases. As-is analysis assesses the process while to-be analysis develops solutions. The proposed approach considers also the organizational landscape where the process operates in terms of flow, organization, skills, reward and control system, information technology. The analysis also includes the process performances in order to design performing and sustainable processes.

Business process architecture

• Abstraction levels of business process modeling
• Architecture of business processes: the CRASO paradigm
• Extension of business processes: functional, cross functional, cross organizational processes
• Enterprise taxonomy of business processes: Support process, Management processes, Primary processes
• Business process levels: Operations planning, Execution, Tracking and monitoring, Operations Control, Information Management

Mapping business processes of an enterprise

• Concepts: model and mapping
• Modeling the structure of business processes: primitive operations.
• Classic enterpise frameworks for business processess: Porter's value chain, Industry frameworks, SCOR and TMF.
• Exercises and case discussions

Analysis of business process performances

• The assessment model: the dimension “stakeholder”, the dimension “variable”, the HIGO grid
• The assessment method
• Exercises and case discussions

Systemic analysis of business processes

• As-is assessment: Business process activities, Organization: macro organization, micro organization (jobs), process ownerships, Skills: process and domain capabilities, knowledge support, training, staffing, Reward and control system: variable coverage, control process intensity, coverage of business views, IT support: overall architecture, coverage of information life cycle (collection, distribution, storage, processing), coverage of information processing levels and stakeholder
• To-be design: Overall business vision, Identification of alternative solutions, Description of solutions, Business case: impact on performances

Modeling information requirements

• Activities and functions with UML EP extended: Activity flow / swim lanes, Use cases, Scenarios, Assembly lines
• Activities and functions with BPMN
• Data: Executive Data Bases : ERA/R, Business Intelligence: DFM / R or OLAP
• Interface: Goal Oriented Analysis, WML
• Exercises and case discussions

Evolution of paradigms for Business Process Analysis

• BPR
• ERP and BPR
• From BPR to BPM
• SSME
• Global transformation

Course entry requirements

An overall knowledege of database design and the course of Information Systems are recommended prerequisites.

Course structure and teaching

Lectures (hours/year in lecture theatre): 30
Practical class (hours/year in lecture theatre): 30
Practicals / Workshops (hours/year in lecture theatre): 0
Project work (hours/year in lecture theatre): 0

Suggested reading materials

G. Bracchi, C. Francalanci, G. Motta.. Sistemi informativi per l'impresa. McGraw-Hill Italia, Milano, 2009.

AAVV. E-Government Ict Professionalism and Competences Service Science. Springer 2008.

Testing and exams

Students develop a practicum under the supervision of the course teacher in which they use methods and tools presented in the plenary sessions. Final mark sums: 1. team practicum (written document) 2. oral presentation of the student on the practicum. 3. oral examination on theoretical and methodological foundations. As an alternative students may go through a written modelling exercise one on a real case and an oral examination on theoretical and methodological foundations.