Lecturer: Alberto Bettanti  

Course name: Quality Management
Course code: 502697
Degree course: Bioingegneria, Ingegneria Industriale, Bioingegneria
Disciplinary field of science: ING-IND/17
University credits: ECTS 6
Course website: http://www-3.unipv.it/gdq/

Specific course objectives

The course aims at providing to students: basics of enterprise organisation related to quality management; techniques, most used in enterprise, concerning design of quality, quality control applied to production processes, products/services, measurement equipment; main topics on quality management practices in accordance to international standard.

Course programme

Course introduction: The enterprise and the historical evolution of organizational theories and quality notion.

The enterprise framework
• organizational structures, business targets and stakeholders, value chain analysis; • historical evolution of quality techniques, non-quality costs analysis, Juran’s and Taguchi’s models.

Quality Design
• statistical insight to enterprise quality control: frequency distribution tabulation and charts, statistical descriptive indicators, population and sample, Central Limit Theorem, go-backs on probability theory; • Design techniques of new products/services development: QFD, DFMEA, test of hypothesis, ANOVA; • Design techniques of production processes: DoE, industrial tolerance analysis.

Quality control
• Statistical quality control of production processes: tolerances and capacity (PCR, Cpk and quality defectiveness in p.p.m.), Statistical Process Control (SPC) techniques, bar charts, cause-effect diagrams, Pareto’s diagrams, variables and attributes control chart; • Statistical control of products/services quality: confidence ranges esteem for the median and other expectation distributions for populations of unknown distribution forms; • Statistical control of measurement equipments: calibration and uncertainty determination; • Products/services reliability.

Quality Management
• Technical standards on quality management systems

Course entry requirements

Basic knowledge of Management and Organization

Course structure and teaching

Lectures (hours/year in lecture theatre): 40
Practical class (hours/year in lecture theatre): 10
Practicals / Workshops (hours/year in lecture theatre): 0

Suggested reading materials

Bettanti. Il controllo e la gestione in azienda. MG Editori, Milano, 2004. Book download is available.

Testing and exams

A written examination shall be undertaken by students. Students passing examination shall go through to a final oral exam.